GENERAL BOOKING TERMS AND CONDITIONS
Please see below for terms and conditions relating to All packages, tours & services on this website.
The following conditions are extremely important, therefore read them carefully. If you have any query's you should contact our Reservations Consultants. By booking with Friends Tours you confirm that you understand and agree to be bound by these Terms & Conditions.
Our Reservations has been created and operated FRIENDS TOURS Amman – Jordan. We act as intermediate between hotels and users to provide you with the best rates available at Jordan hotels. Our services are based on information provided by hotel’s websites, brochures and fact sheets. Although we do our best to ensure that all information is accurate, yet we cannot guarantee that all information is comprehensive and error-free, nor we can be held for non delivery of information.
Your privacy is important to us and we make every effort to ensure that your privacy is respected at all times.
Complete the on-line booking form and provide us with your credit card details which will guarantee your booking. The booking is confirmed when an on-screen confirmation and an email booking confirmation form have been sent to you. Print out the on-screen confirmation for your information.
If we do not confirm the booking it means that the reservation has not been made. Please carefully check the details on your on-screen confirmation and all other documentation and inform us immediately of any errors. We do not accept liability for any errors not notified to us within 24 hours of the date of booking and it may not be possible to make corrections at a later stage.
The Booking Confirmation must be given to the hotel at check-in. Failure to produce the confirmation at check-in may result in the hotel not honoring your reservation. Cancellation of a booking will immediately invalidate the confirmation.
All rates are in US Dollars and include Buffet Breakfast or Continental Breakfast (according to hotel policy). Rates also include Sales Tax and Service Charge.
Full payment is required at the time of booking. Your credit card will be charged the amount stated in your confirmation.
You are responsible for maintaining the confidentiality of your own password and account for all activities that occur under your account.
• Facilities, photos and images can be an indicative and/or generic representation of our product. In case of room types, it’s important that you are aware of the exact room type booked. FRIENDS TOURS makes every effort to ensure that facilities, and images used are indicative of the product being sold and are up-to-date, however we cannot guarantee their accuracy.
• Star rating and Quality of accommodation: FRIENDS TOURS considers the rating of the Jordan Hotel Association. The application of star rating may differ from one country to another and should not be relied upon alone to indicate the quality of accommodation. The type and room size provided by hotels (such as single, double) may also vary from one country to another. It is up to you to check that the type of the accommodation and services provided by each hotel meets your needs. An example of each room type is outlined below and these are guidelines only:
TWIN ROOM: Accommodation for two adults in a room with two beds.
DOUBLE ROOM: Accommodation for two adults in a room with one bed or sometimes two beds made up as one.
SINGLE ROOM: Accommodation for one adult in a room with one or two beds.
It is important to check regarding children policies per hotel. Some hotels allow one child sharing parent’s room from while others allow two. Also age of children vary from one hotel to another. Some hotels grant children stay at 50% of the adult price. Exact prices will be confirmed at the time of booking / request. At some hotels children are granted 50% off meals while other hotels charge flat rate for meals. Also hotels may apply restricted access times for children into leisure facilities. Kindly ask for all needed details at the time of booking.
NOTE: Children accommodation arrangements, meals, other are not included within the room rate. Child shares room WITHOUT EXTRA BED. If extra bed is needed, then the room rate is based on a TRIPLE ROOM.
Children Breakfast Supplement:
- at 5 Star Hotels: USD 15.00 per breakfast per child
- at 4 Star Hotels: USD 12.00 per breakfast per child
- at all other hotels: USD 8.00 per breakfast per child
For more information on child policy contact our Reservation Consultant
Cancellation / Changes Charges:
More than 30 days prior to arrival: Cancellation fee equal to 10% of the value of the entire booking
15 - 29 days prior to arrival: Cancellation fee equal to 20% of the value of the entire booking
4 - 14 days before arrival: Cancellation fee equal to 50% of the value of the entire booking
3 days to day of arrival: Cancellation fee equal to 100% of the value of the entire booking
Amendment Fees: USD 10.00 per change after confirmation is done
We reserve the right to make changes or cancellations after the booking at any time, although we will try not to make a major change or cancel the booking within 72 hours of the arrival date, except by reason of force majeure (see clause 18 below). If we have to make a major change to your arrangements after booking we will offer you the option of accepting the change or canceling the booking and receiving a full refund paid to us. We do not accept responsibility for any expenses or costs you may incur as a result of any change.
If the hotel fails to honor the booking then please refer to your booking confirmation and contact our Operations number on our 24/7 HOTLINE: +962 -79 55 15 447 for assistance.
In case of late check-in at the hotel, your credit card details, given at time of booking, will guarantee your room in case of late arrival. However, if you are due to arrive after 6.00 pm; it is important to inform our Reservation Consultants so that the hotel will be informed. You fail to arrive at the hotel on the arrival date the entire booking will be cancelled. The room will not be available on any subsequent nights of the booking and you will be charged the cost of the whole booking. Reimbursement for unused accommodation cannot be made unless you have cancelled online. Cancellation charges may apply (see clause 10 above).
In case you need special requirements, fill out all needed services in the booking for. Note that special requirements are NOT included in the room rate. We will inform you of extra charges of special requirements if any within 24 hours from the date of booking.
If you need to shorten your stay, we will reimburse your credit card with the amount of unused nights, less 5% refund processing fee, unless the individual hotel’s policy requires that you be charged the full amount for your booking. You MUST cancel unwanted nights with us and not with the hotel; otherwise you will not receive your refund if applicable. Should you change your existing booking, click on “Change / Cancel Reservation” do changes and revert to Terms and Conditions to view Change / Cancel charges.
The majority of hotels check-in guests after 12:00 noon. Arriving earlier that 12:00 am may result in not having your room ready. It is important to inform us so that the hotel will be informed. Arriving very late night, early morning will result in charging you an extra night so that you guarantee your room upon arrival; i.e.:
Arrival Date: Jan 10th 07
Departure Date: Jan 12th 07
Arrival Time: 02:00 am
No. of Room Nights: THREE (since we have to reserve the room on the 9th to guarantee that your room is ready upon check-in, otherwise you will have to wait until after 12:00 noon)
During high demand periods evolving major events, delegations, etc… in any of our featured cities in Jordan, published rates in our system will not be valid. Rates will be upon request. When dates are blocked, your reservation will be upon request.
Force Majeure means any event which we or the supplier of the service could not, even with all due care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.
We do not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force majeure.
If you have any medical problems or disability which may affect your stay you must advise our Reservation Consultants before booking giving full details where he/she will advice you on your best interests if your selected hotel is unable to properly accommodate your particular needs. Also you can fill out in the booking form what requirements you might need.
In the unlikely event that you are disappointed with your hotel accommodation; you should contact the hotel who will try to solve the problem. The contractual obligation lies with the hotel in this instance. If after that you still feel that the problem has not been resolved to your reasonable satisfaction you should within 7 days of returning from the hotel put your comments in writing to our customer care team, and we will forward them to the hotelier.
If you require immediate attention / information and or assistance, contact the following:
• Reservations Consultants Mr. Nimer Fraij +962 – 79 - 5566352
• Customer Care Mr. Nimer Fraij +962 – 79 - 5566352
• Management Mr. Jamil Yousef +962 – 79 - 5524305
If already in Jordan, our operations will be ready to serve you on our 24/7 HOTLINE: +962-79 – 55 66 352
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